Refund policy

Return Policy

You can return eligible items within 30 days of receiving an order. An original receipt or
gift receipt is required. Monogrammed items and Made to Order furniture or rugs,
special order items, custom upholstery, or items damaged through normal wear and
tear are not eligible for returns. Final sale items cannot be returned. Prior purchases
are not eligible for price adjustments.

Items non-eligible for returns or exchanges:
• Items without an original receipt or gift receipt.
• Monogrammed items
• Gift cards
• Made to Order Items, including custom rugs, furniture, etc.
• Final sale items
• Items damaged through normal wear and tear
• Items not in original packaging

Refund Policy

• Original Receipt - Returns with the original receipt will be refunded in the original
form of payment.
• Gift Receipt - Returns with a gift receipt will be refunded in the form of a
Merchandise Credit for the amount on the gift receipt.
• Delivery Fees - Delivery fees are non-refundable and prior purchases are not
eligible for price adjustments.
• Cash & Check Refunds - Cash and check refunds over $100 will be issued as a
company check and mailed to you (may take 14 business days).

Ways to Return

• By Email/Phone - call Customer Care for furniture items. See contact info below.
• In store - You can return non-furniture items to Mulberry & Lime, 216 N Limestone, Lexington, KY 40507.

If you have any additional questions or need assistance, please email us at info@mulberryandlime.com or give us a call at 859.231.0800.